Client Testimonials

Joanne is a fantastic realtor and made my dreams of being a homeowner come true.As a first time buyer and new to the Bay Area, I was originally skeptical of ever being able to afford a home here after hearing about the notoriously high-priced and competitive local market. Then I met Joanne. Her knowledge of the Bay Area housing market combined with her dynamic, proactive nature not only made me hopeful but a homeowner in 2 months time.She effortlessly walked me through the process, always providing quick honest, and concise answers to my endless questions and concerns. She is practical, and always has an eye for what needs to be done on a property, how much it would cost, and the reality of any potential burden. She introduced us to an adorable 3-2 in an neighborhood I was previously unaware of, and correctly predicted the bid price and the appraisal value. In addition, she introduced us to an excellent broker, and a contractor who has since helped us with numerous repairs and upkeeps to help improve and add to the value of our home.Joanne is reliable, compassionate, hardworking, and I cannot recommend her enough.

Lauren H.

Joanne was a fantastic agent! Her honesty, integrity and knowledge, especially of the local markets, competition and repair/maintenance costs, were invaluable for us as first time buyers/homeowners and really helped us get the biggest bang for our buck. She helped us avoid all the pitfalls we wouldn't have known to look out for or take seriously enough on our own and made us aware of lovely, more affordable neighborhoods we probably wouldn't have looked in had she not suggested them (one of which we now happily live in).Joanne comes from a family of real estate agents and is married to an amazing contractor, and it shows! She taught us so much throughout the process: what adds to resale value, what takes away from it, what can be affordably fixed, changed or added to down the road and what can't be; and of course, how to handle all the paperwork! She's a total straight shooter, and it was obvious from day one that finding the right/best house for us was more important than making a quick sale or telling us only what we wanted to hear. She coached and counseled us through the hard parts, and was a constant source of information, reassurance and positivity. We came out of it all so much more confident, comfortable and informed than we went into it. And she set us up with a mortgage broker who was equally helpful, available and reliable.All our friends who have also recently purchased their first home are jealous of ours and how we got more for less. Joanne absolutely nailed the bid price (tied for the highest) and the appraisal value, which came in at bid price, so we didn't end up paying a single dollar more than necessary (which meant we had enough leftover to immediately afford all the decorating we wanted to do and still were able to put plenty back in our savings)! And the relationship she forged with the selling agent and suggestions she had for our buyer letter and contingencies undoubtedly swayed the tied bid in our favor.We love our new home so much and couldn't have asked for a better home-buying experience. We would highly recommend Joanne!

Douglas H.

Joanne was an outstanding agent whose knowledge and expertise made the difference in getting our house. Without her guidance, another family might be living in our home and we would likely still be on the market. What sets Joanne apart is that she combines her expert knowledge of the housing market with her sharp eye for what needs to be repaired/replaced. After we moved in, she gave us a list of work we should do not just to make our home more enjoyable but to improve its potential resale value. Big thanks to her for the hard, diligent work she put in to get us into our home! I wouldn't hesitate to recommend her to anyone looking for a no-nonsense bulldog of an agent in Contra Costa County.

Brian C.

Joanne is an experienced and dedicated realtor. She helped us sell our family home of 30 years, in San Ramon.She was so knowledgeable and really kept us motivated and moving in the right direction. She assisted us in deciding the best renovations to prepare our property and she has a great network of professionals that could help make the renovations and conduct trustworthy inspections. Her advise in staging and de-cluttering our home was invaluable.Joanne's methods were smart and thought out. She did her best to make the whole process make sense and kept everything organized. She kept us informed of the steps and did her best to educate us so we could make smart decisions. Working with her, we knew she had done her homework and she strove to keep our best interests at heart during negotiations.Once we sold our home she helped us find our new and current home. She didn't pressure us or push us to purchase above our budget (like many realtors do) and she respected our goals and what we were looking for. We are so happy in our new home. We recommender her highly.Thank you Joanne, for all your hard work, time, and late nights you put in for us. Thank you for guiding and assisting us through this huge step into this next chapter of our lives.

Austin & Maggie (Sellers & Buyers)

My wife Carol and I engaged Joanne Heald's services to help us sell my mother's condominium in Rossmoor, a retirement community in Walnut Creek, California. Working with her was a pleasure. We found Joanne knowledgeable, efficient, informative, and thorough. Through her tireless efforts, Joanne succeeded in effectuating the sale of the home remarkably quickly at a price that was satisfactory to us, while meeting the numerous specifications of the Rossmoor homeowner's association. During the entire process of our working with Joanne, we were continually impressed by her integrity and forthrightness. Joanne always kept her word.We would highly recommend Joanne Heald's services to anyone interested in purchasing or selling a home.

John & Carol Larimore (Sellers)

Joanne recently assisted me with the selling of our home. This was a whole new experience, and Joanne guided me through it every step of the way. She is absolutely delightful to work with, always so responsive to calls and messages, and she really knows her business well. Her honesty, patience and concern with meeting my needs was so greatly appreciated. I admire her strong work ethic and her integrity. I would highly recommend her.

M. Parker (Seller)

We purchased our first home with the help of our realtor, Joanne. Working with Joanne was a joy. Joanne made the process of purchasing a home easier. She explained and educated us from the beginning and prepared us very well in facing the hurdles of purchasing a home. She was there in every step of the way. Everything she said became true. Joanne showed that she really cared about us and her main interest was to get the right house for us. She went out of her way to make that happen. What's more, she advocated for us and looked after our best interest in the process of negotiations. She communicated to the other agents our wishes and she defended us against all obstacles. Joanne was always easy to reach, was totally open to answer any questions and was flexible to meet with us. She is highly organized and professional about her work. At the beginning she told us to expect as long as 6 months to purchase the right house. We got our keys in the 3rd month working with her. Joanne is passionate about her work and has a lot of heart for doing things right and ethically. Her advice, great sense of humor, enthusiasm and patience is priceless.

Rafael P., Buyer

Joanne helped our daughter and her husband navigate the realities of first-time home buying in the Bay Area. Though we supported their process, she relieved us from the dual role of parent and authority on real estate decision making. She was knowledgeable and able to listen to their priorities. Five stars....Yeah!

Diane Lemen, Pleasant Hill (Mother of Buyer))

My husband and I worked with Joanne on the recent purchase of our home and found her to be an excellent realtor. She was thorough, prompt, straight-forward and honest and offered us very good advice on how to make our offer. She also recommended a fantastic broker and helped us with the loan approval process making it all very easy and painless. Her understanding of the condition of the home we wanted to purchase was also very helpful in our decision making process. With a contractor husband, she is well versed in home repairs and improvements. Definitely recommend for your home sale or next purchase!

Anna Louise Western, Pleasant Hill (Buyer)

We selected Joanne to help us sell our house and we are so glad we did. She had great ideas in marketing, staging and pricing our home, that resulted in three competitive, over asking, offers. She had an organized strategy, covered all of the bases, kept us safe in the process, and efficiently closed the deal. We are satisfied customers and highly recommend Joanne.

Scott Harriman, Hayward (Seller)